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FAQ

You can refill your card at our resellers or online.

Click here to see instructions. 

You can also buy vouchers in the bus by paying cash. 

No 🙂 

Tickets and vouchers by paying cash.

Yes, you can have both in the same card.

Please remember to tell the bus driver which one you’d like to use before scanning your card.

No, we only receive cash in the buses.

No.

The first monthly travel card you buy, you need to buy at our offices in Industrivej.

After that you can refill online or at our resellers.

If the card is used as a monthly travel card, then yes.

You can block your card online so that no one else has the opportunity to use it.

We’ll be happy to help you with a new card at our offices.

Click here to see instructions on how to block your card online 

We advise all of our customers to register their cards online.

Please see our instructions by clicking here.

50 DKK

A monthly travel card is valid for 30 days.

You can see how many you have left when you scan your card in the bus.

You can also log in online at your convenience and see you account status.

Please see our instructions by clicking here.

If you don’t already have a monthly travel card it will get activated the first time you scan your new card in the bus.

If you already have a valid monthly travel card, the new one will get activated when the previous one expires.

You can either buy a voucher or you can buy a monthly travel card.

You can buy online, or at our resellers. 

Please click here for instructions. 

You can buy vouchers at our resellers, our offices, online or at the bus.

Please note that we only accept cash in the buses. 

Online, at our resellers and at out offices.

Please note that first issue of a monthly travel card needs to be done at our offices.