Customer Service

How can we help you today?

Operating status

Weather, roadworks and the like can sometimes stop the buses. If we have to suspend a single bus or all routes, we post it on our Facebook page.

Information

Lost Property

Left something on the bus? Send us a detailed description so that we can assist you as soon as possible.

Describe your lost item

Include as many details as possible so we can locate it quickly.

1

What did you lose?

Description, colour, brand etc.

2

Date and time

When did you travel by bus?

3

Route and bus number

Which route were you on?

4

Your contact details

Phone number and/or email.

Found items are kept at the office for 14 days. After that they are handed over to the police.

School Children & School Bus Cards

Nuup Bussii A/S and Kommuneqarfik Sermersooq have a service contract that covers all schoolchildren – at the public schools and the independent schools alike.

The 2026/27 school year starts on 17 August 2026 and ends on 18 June 2027.

Free, no card

Grades 1–7

Pupils in grades 1–7 who live in Kommuneqarfik Sermersooq travel free without a school bus card.

The blue school bus card

Grades 8–10

From grade 8, pupils need a personal blue school bus card and scan it on the bus. The cards are made only at our office, from the class lists the schools send in August. The card is valid every day from 06:00 to 00:07.

  • Free travel ends when the pupil completes compulsory schooling, even if they have not yet turned 16. The school bus card is valid until that date.

  • Pupils moving up from grade 7 only get their school bus card once the schools have sent the class lists in August. Until then, the drivers will not turn them away.

  • Drivers no longer take school bus cards from pupils who have completed compulsory schooling. The cards are personal.

  • Former pupils who start further education and show a valid student ID can get a personal bus card with a photo and buy tickets at 50% off.

    About the student discount 

Tips for Your Bus Ride

The bus can get really busy. A few tips make the ride easier for everyone.

Have the exact fare ready

The driver may refuse large notes. A cash ticket costs DKK 20.

Scan your card

Electronic scanning is required for all card types on every trip.

Move to the back

Move towards the back of the bus to make room for new passengers.

Bag off, scooter folded

Take off your bag and fold your scooter so there is room for more people.

Behind the yellow line

For your own safety, always stand behind the yellow line in the bus.

Think of other passengers

Show consideration for other passengers, for example by going easy on perfume and fabric softener.

Ask the driver

Unsure about something? Our drivers are always happy to help.

Have another tip? Write to us 

Equipment for transporting children

How we make room on the bus for prams, pushchairs, joggers and wheelchairs.

  • Prams, pushchairs, running buggies and joggers used to carry children travel free as long as there is room.
  • There can be at most two units on the bus at a time. A wheelchair or rollator, a pram or pushchair, and a jogger each count as one unit.
  • The passenger who boarded first has priority (first come, first served).
  • Safety comes first: all passengers must be able to move freely through the bus and get out through the rear door.
  • The driver may refuse a pram if it would bother other passengers.
  • The pram travels free, but the adult with it pays for their own ticket.

Conditions of carriage

The main points of the rules for travelling with Nuup Bussii.

Payment

Cash only on the bus, with the exact fare if you can. The driver may refuse large notes (DKK 500).

Tickets

A ticket is valid for 1 hour. Keep it and show it if asked: there may be unannounced ticket checks.

Free travel

Children below school age and pupils at the public and independent schools (folkeskole and friskole) travel free if they live in Kommuneqarfik Sermersooq. Pupils in grades 8–10 need a personal school bus card and scan it on the bus. Free travel ends when the pupil completes compulsory schooling, even if they have not yet turned 16. Senior citizens living in Kommuneqarfik Sermersooq, including early-retirement and civil-service pensioners, travel free when they show their senior citizen bus card.

Prams and wheelchairs

At most two units on the bus at a time: a wheelchair or rollator, a pram or pushchair, and a jogger each count as one.

Read more 
Not allowed

Pets, bicycles, smoking and e-cigarettes, ice cream, food, drinks and alcohol, firearms, and anything that could soil or bother others (such as petrol or oil).

Scooters and roller skates

Buggy boards and scooters that adults use to carry small children are allowed if they do not bother others. Roller skates may be carried but not worn.

Misuse of cards

Misusing a bus card means a fine plus the fare for the trip. If you do not accept the fine, you will be refused travel. Repeated misuse can lead to a ban of at least 1 month. Getting a confiscated card back costs DKK 50.

Bus stops

You can only board and leave the bus at bus stops.

Intoxicated passengers

The driver may refuse or remove anyone who bothers the driver or other passengers.

Refunds

No refunds for cancellations, changes to the service or tickets that the ticket system cannot verify.

Can't find an answer?

Contact us directly during office hours: Mon–Fri 10:00–12:00 and 13:00–15:30.