FAQ and fault reports
Answers to the questions we are asked most about bus cards, punch cards and monthly passes.
Fault report
If you have a problem with your bus card, report the fault to us by email. We deal with it on the next working day between 8:00 and 16:00.
Please include:
- Your name
- The card number (under the barcode)
- Your email address
- Your phone number
- Which card it is (punch card, monthly pass and so on)
- A description of the fault
You are also welcome to drop in at our office for help.
Lost your card?
- If your card is registered, block it in the web shop so that no one else can use it. You can also call us.
- Get a new plastic card at our office. A new plastic card costs DKK 50.
- If you know the card’s 11-digit card number, we move the contents of the old card to the new one.
Frequently asked questions
Where can I buy a plastic card?
At our resellers and at our office:
- Pisiffik, Qinngorput
- Pisiffik, Nuuk Center
- Pisiffik, Nuussuaq
- Brugseni, Midtown
- Brugseni Natalie, Nuussuaq
- Nuup Bussii A/S, Industrivej 10-12
How do I top up my plastic card?
You can top up your plastic card at our resellers, online and at our office.
On the bus you can top up your plastic card with a punch card, paying in cash, but you cannot buy a new punch card or monthly pass there.
Buy onlineWhat can I buy on the bus?
On the bus you can buy tickets and top up your plastic card with a punch card, paying in cash.
You cannot buy a new punch card on the bus.
You cannot buy a new monthly pass or top up a monthly pass on the bus.
Can I have a monthly pass and a punch card on the same plastic card?
Yes, you can have both a monthly pass and a punch card on the same plastic card.
Just remember to tell the driver which one you want to use before you scan your card on the bus.
Can I pay by card on the bus?
No, we only accept cash on the buses.
Can I buy a monthly pass on the bus?
No.
You buy your first monthly pass at our office. After that you can top it up online or at our resellers whenever you need to.
See what you can buy whereDoes my plastic card need a photo?
Yes, if you use it for a monthly pass.
I have lost my plastic card. What do I do?
Block your card online or contact us. We will then help you with a new card.
What to do if you lose your cardHow do I register my plastic card?
We advise all our customers to register their plastic card. You do it online.
Register your cardHow much does a plastic card cost?
DKK 50
Senior citizens get their first senior citizen bus card free.
How long is a monthly pass valid?
A monthly pass is valid for 30 days.
How can I see how many punches I have left?
You can see how many punches you have left when you scan your card on the bus.
You can also log in to the web shop at any time and see them there.
Check your cardI have just bought a monthly pass online. Is it valid straight away?
If you do not already have a monthly pass on your plastic card, the new one starts the first time you scan the card on the bus, and it is then valid for 30 days.
If you already have a valid monthly pass, the new one starts when your current one expires.
I have got a new plastic card. What now?
You can top it up with punches at our resellers or online, whenever it suits you.
If you want to use the card for a monthly pass, it must first be personalised with your photo and name at our office. After that you can top up monthly passes at our resellers or online.
Buy onlineWhere can I buy a punch card?
A new punch card can be bought at our resellers or at our office.
A punch card can be topped up on the bus, at our resellers, online and at our office.
See our resellersWhere can I buy a monthly pass?
A new monthly pass can be bought at our office, because it is printed with your photo.
A monthly pass can be topped up at our resellers, online and at our office.
See what you can buy whereCan't find an answer?
Contact us directly during office hours: Mon–Fri 10:00–12:00 and 13:00–15:30.